Frequently Asked Questions

 

General Questions

 

What happens when I place my order? How long does it take?

Once your payment has been processed, an account manager will get in contact with you to start work on your website. After we've collected all of the appropriate information, it usually takes around 7-14 days to complete your site.

 

Once my website is completed, can I edit and update the content myself?

Yes. Once your website has been completed, we will provide you with access to the shopping cart administration area, which will allow you to edit and update your website.

 

Are there any restrictions on the amount of products/categories I can upload?

No - once your website is launched, you can upload an unlimited amount of products and categories.

 

Once I launch - do I 'own' my website?

Yes, unlike many ecommerce providers - we give you the full source code to your online store.

This means you own the design, content, software - everything.

 

It also means you're not trapped into hosting with a single provider. Although we hope you'll continue to host with us, you're free to move anytime you like.

 

Credit Card Payment Questions

How do I accept credit card payments on my website?

All of our websites are setup to accept visa and mastercard transactions (american express is also available).

 

How it works:

 

Step 1: We setup your website

Step 2: You apply for an internet merchant account

Step 3: We integrate the internet merchant account into your website.

 

We also offer PayPal integration, so you can accept payments from PayPal users.

 

How much does it cost to accept online payments?

The bank will create a custom proposal for you based on your business type and forecasted sales. A typical rate for Visa and Mastercard is between 1-2% per transaction + account fees.

 

How long does it take to get everything up and running?

Typically around 7-10 from the time you apply for the account.

 

What happens to the money when someone puts through a transaction on my website?

When a transaction is processed on your website, the funds are deposited into your internet merchant account.

 

Every 24 hours, the funds are automatically transferred from your internet merchant account into your regular business banking account. So effectively, the internet merchant account acts only as a 'holding account'.

 

How do I know when someone has made a purchase on my store?

An email will be sent to your nominated email address every time a sale is made. The order also shows up in the administration area (back-end) of your store.